Payments, logistics and customs
What happens after the click: collection, shipping, honest announced costs, and a border crossing that does not surprise the customer.
Collecting properly
Payment is where a shop loses the most orders that were already decided. The causes are known: a missing local payment method, badly integrated authentication, an input error explained poorly.
We also handle what comes afterwards: partial refunds, credit notes, and consistency between what is collected and what accounting records.
- Payment methods matched to the customer's country
- Strong authentication integrated without breaking the journey
- Partial refunds and credit notes handled inside the tool
- Reconciliation between collections and accounting entries
Shipping and tracking
A shipment is prepared, labelled and tracked. We connect your shop to carriers, pickup points included, generate labels without re-entry, and push tracking to the customer before they have to ask.
- Labels generated from the order, without re-entry
- Pickup points and home delivery depending on the country
- Tracking pushed to the customer automatically
- Returns handled, with a prepaid label where it makes sense
Crossing the border without nasty surprises
An order crossing a border can arrive with charges the customer did not expect. It is the leading cause of refusal on delivery, and it is solved upstream rather than at the counter.
We announce the charges at payment, with the correct customs classification and the applicable regime, and document what you cover and what stays with the customer.
- Charges and taxes announced before payment, not on delivery
- Customs classification filled in on the shipping documents
- Applicable regime by country of departure and destination
- Accompanying documents generated automatically
Payments, logistics and customs
How do we avoid surprise customs charges for the customer?
By calculating and showing them at payment, based on the products' real classification and the destination country. It is as much catalogue work as logistics work, and it is done once and for all.
Can we ship from Switzerland into the European Union?
Yes, and many merchants do. The subject requires handling tax, the applicable threshold and customer information properly, otherwise returns and refused deliveries wipe out the channel's margin.
Do you run customer service?
We equip the one you have: access to orders, payments and tracking from a single interface, with the history of exchanges. We do not take it over in your place.
Digital commerce
Catalogue, payments and logistics integrated with your commercial operations.
In the division Digital commerce
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